How many times have we heard this: “It’s a good idea but…” – the dreaded killer phrase? We all know them in every language. Someone is trying to diverge and another person cuts in right on top of him/her. The ideation session you are in is now severely impeded, maybe even stopped in its tracks – people raise up their guards and pull back from offering any novel ideas knowing they will get shot down. Obviously, divergence is critical to successful ideation but being skilled at convergence is also important and critical – we just must not mix them together. The ability to defer judgment is a fundamental skill.
We teach three different skills in the Simplexity System: 1) active divergence, 2) active convergence and 3) deferral of judgment. All three are critical skills to run the process. When it’s time to converge, we do it together. First, the team members don’t judge or vote. Rather they discuss and clarify to understand the ideas and then choose the best ones together. Often, a stream of exciting new ideas comes up during this initial convergence – they percolate up because the group has made a conscious effort to clarify what they are discussing.
The tool we use to ensure these three skills are utilized is called “telescoping”. So often, teamwork is dysfunctional because you have people mixing divergence/convergence at all steps of the process. They don’t realize it and they get bogged down and very unhappy. Telescoping is not the same as voting – we try to never use the “v’ word when it’s time to converge. Taking a large number of good ideas and picking the few great ones requires skill.
When someone picks an idea as being important to him/her, we need to listen why it’s important. Often others feel the same way but can’t express their thoughts as clearly or succinctly. If you have ever encountered an ideation session or even a team meeting where an idea that gets the most votes gets the go ahead, you will know what we mean. Telescoping is a clarifying converging tool – taking a big list of ideas and whittling them down to a manageable number or critical few. The tool helps us further understand each other’s views while together we shape a good idea into something really special, an idea we all can rally around and get excited about.
We would never, ever drive a car with the brakes on but we do it all the time when judging something new and different.